At Bond Security, our experienced mystery shoppers undergo periodic updating and refresher courses to stay in sync with new industry developments and procedures. They are chosen for the following attributes:

a) Honesty
b) Confidentiality
c) Proven integrity
d) Quality of character
e) Stamina

In addition, they

f) Are equipped with all the necessary working tools

  • Digital cameras
  • Cell phones
  • Notepads

g) Are trained and briefed regularly
h) Exhibit superb written and oral communication and listening skills

Bond Security Mystery Shopping

Bond Security Mystery ShoppingYou may have heard mystery shopping called secret shopping. This is a research tool used to evaluate and monitor operational and behavioural performance of your business and staff. First used in the 1940s, it became an industry standard in the early 1990s.

At Bond Security, we engage and offer experienced mystery shoppers that serve as independent auditors acting as customers in your retail setting. These “shoppers” gather information, assess your employee performance based on specific pre-defined data providing you with valuable information on your customer service and your product quality.

The guidelines for their observations can include the minimum of observing customer service skills, selling skills, and how strictly employees are following your company’s chosen branding statements.

You may also want to know how an outsider sees the operational components of your retail setting such as merchandising, lighting, cleanliness, and maintenance. If you have minimum age products such as alcohol and tobacco, you may also learn if your staff are following legal requirements.

If retailers use their own employees, they will likely miss out on the objectivity BSI staff supply in the form of written reports empowering you to increase customer satisfaction and the quality of their shopping experience.

Our mystery shoppers’ reports can also include complete objective evaluations of your competitors and their service delivery and selection of products for your use. At set intervals, senior officials at Bond Security compile their observations and produce an in-depth analysis for you, our client.

No longer just to assess customer viewpoint, mystery shopping offers you a consistent, observant and trustworthy customer opinion allowing you insights on customer satisfaction and attitudes and how your day-to-day operational approaches impacts your target markets.

Why Do You Need a Mystery Shopper

  • Reduces your risk and liability
  • Makes employees more aware of the customer
  • Helps you gauge your employees and their customer service skills
  • Improves customer satisfaction
  • Keeps your costs down with loss prevention
  • Mystery shopping, using the loss prevention training and floor-walking experience, serves our clients in highly advantageous ways exceeding expectations far beyond anything a regular employee may be able to do when assigned to observe or watch for internal/external incidents of loss, theft, carelessness or other disruptions to your profit margins. Expecting your employees to take on these duties may place some of them in uncomfortable or even vulnerable positions when forced to report on colleagues or fellow employees with whom they may have external social interactions and established friendships.
Mystery Shopping Edmonton, Bond Security

After completing required forms and submitting them to you, our client, we also help you perform an analysis of this information. We follow up with you directly by suggesting different plans or approaches and making recommendations to you on how to improve operations and staff, employee and workplace performance.

Additional Benefits of Mystery Shopping

Bond Security Mystery ShoppingYou may have heard of Bond Security’s next service as secret shopping. This is a research tool used to evaluate and monitor operational and behavioural performance of your business and staff. First used in the 1940s, it became an industry standard in the early 1990s.

At Bond Security, we engage and offer experienced mystery shoppers that serve as independent auditors acting as customers in your retail setting. These “shoppers” gather information, assess your employee performance based on specific pre-defined data providing you with valuable information on your customer service and your product quality.

The guidelines for their observations can include the minimum of observing customer service skills, selling skills, and how strictly employees are following your company’s chosen branding statements.

You may also want to know how an outsider sees the operational components of your retail setting such as merchandising, lighting, cleanliness, and maintenance. If you have minimum age products such as alcohol and tobacco, you may also learn if your staff are following legal requirements.

If retailers use their own employees, they will likely miss out on the objectivity our staff supply in the form of written reports empowering you to increase customer satisfaction and the quality of their shopping experience.

Our mystery shoppers’ reports can also include complete objective evaluations of your competitors and heir service delivery and selection of products for your use. At set intervals, senior officials at Bond Security compile their observations and produce an in-depth analysis for you, our client.

No longer just to assess customer viewpoint, mystery shopping offers you a consistent, observant and trustworthy customer opinion giving you the finger on the pulse of customer satisfaction and attitudes and how your day-to-day operational approaches impacts your target markets.